The William Gibson Board (a groupee board) is unavailable for access. It gives the following error:

quote:

Error Processing Request
The page you requested is not available.

Go Back | http://www.williamgibsonboard.com

Ok, the board is back!
But the Online feature is still broken.

quote:

Registered Members: 3681

William Gibson Books http://www.williamgibsonboard.com http://www.williamgibsonboard.com

Online Now: 0
Unavailable...

Hi Striv

I'm seeing normal response for your community right now but as you say, the online now island is 'unavailable'. In the event of a service interuption it's always best to enter a support ticket at https://www.infopop.com/q/q.php?action=pool_query&num=44 These notifications are monitored 24/7 and someone in operations will have all the necessary tools at hand to get things repaired.

Well the response for my community just went down again.....
What's going on?

I would have entered a support ticket if it weren't asking for an admin name and password....
I'm just a community member, but that doesn't mean it's not distressing to find the board unavailable.

Hi, striv:

I completely understand the frustration. Looks like the site is up....are you still having trouble?

I've checked, and can't see that the server had any issues at this time.

Site is still toast for me at 3:15pm Arizona time.

Same email/username combo for me on this board as on WGB...

What happens is that you can view the site beautifully until you log in. Then all get you until you flush cookies is a message saying:

Error Processing Request 	 Login/JoinWelcome, heavyboots [Logout]  		 
The page you requested is not available.

EDIT: You can also log out to get the site back. The point being old accounts do not seem to be functional. Haven't gone so far as to create a new one yet...

.... NOPE! ...

Just created a new account called LeadenFootgear () which is also b0rked. 'Tis a brand new groupee account, so the problem seems to be universal.

If it helps, I am currently trying to log in via FireFox 1.5rc3 and Safari 2.0.2 (416.12) on OS X. Just in case it is OS or browser-specific...

I also see that a few people are successfully using the site. I am wondering if they told it to save their log-in info. All cookies are flushed every time I quit either browser. Dunno if that could have consequences either?

I see what you are referring to. It looks like the database is corrupted, probably as a result of yesterday's outages. We'll get it corrected shortly.

Thanks for pointing this out.

By the way, you can enter a support ticket, even if you are not the admin. Just input something like "I don't know" for any required fields that you don't have knowledge of.

Bless you Heavyboots. This is so bloody frustrating. Just tried to log in again to post something and it kicked me out and made the entire site unavailable all over and again.

Some times I get lucky and it takes the log in and most times it doesn't. People have been complaining about log in issues all day long.

quote:

Originally posted by Don York:
By the way, you can enter a support ticket, even if you are not the admin. Just input something like "I don't know" for any required fields that you don't have knowledge of.

That's good to know.

Still broken, and it hurts. Fix my fix, please.

Okay, we've repaired the database, and it appears to be working correctly now. So get back there and get posting!

Eggcellent! It is working, I am posting...

Thanks!

Guys, the William Gibson Board is down.

We can't even access the url.

Do you know if anything is wrong?
Any help would be most welcome and appreciated.

I second that...

Hello. The William Gibson Board has been completely inaccessible for at least five hours.
That's as far as I know - maybe some others might have been trying for longer.

We're chewing our keyboards in frustration!

Any idea when we might be restored?

I just got word from their support on the ticket I opened.

quote:

From: Jonmark Weber
Date: 06 Feb 2006 at 03:56 AM

Hello Olga,

We have had the server down for the last 5 hours for a scheduled 9 hour maintanence. The administrators of the forums were made aware of this maintenance well in advance.

We appreciate your patience.

Jonmark

Five more hours to wait is still too long, but at least nothing's wrong with the board.

Guys the board is totally down this time...

Only this time every time we plug in the url there is this troll of a site that comes up:
http://parked.domainearner.com/

Help!!!

Ok, it has to be said: this is getting redicilously annoying.

For the past three days now, the William Gibson Board has been unavailable for several hours each day in the western european morning. Each day the board was either down, or was so slow it took several minutes (yes, even on a 3.3Mb DSL line) for a page to load.

Each time the problem seems to resolve itself by about noon (in GMT+1). But the WGB is a large community with international membership. These (all too frequent) downtimes mean that the members anywhere from Japan to the UK are without service. This isn't what our host is paying you for.

I'd like to know what you're doing to prevent the same thing from happening tomorrow morning. But i'm not naive enough to think you care enough to look into it. So i'll just settle for letting you know that there is in fact a problem, and that some clients/users are getting increasingly unhappy with it.

If your boards are down, please fill out a support ticket. In general, you will receive a faster response to your issue.

Also, I am not seeing any outage at the particular board in the first post.

quote:

I'd like to know what you're doing to prevent the same thing from happening tomorrow morning. But i'm not naive enough to think you care enough to look into it. So i'll just settle for letting you know that there is in fact a problem, and that some clients/users are getting increasingly unhappy with it.

Patently untrue. If we don't KNOW there's an issue, we can't fix it. I assure you that we DO care, and that, if we know about an issue such as you describe, we take care of it ASAP. The fact that we don't know about means that it's specific to your site, and not the entire server. Regardless, feel free to submit a support ticket to get our attention the next time this happens, and we'll be happy to troubleshoot the issue, and fix it, if we can.

Ron has posted a link to a support ticket in the post above mine. Please feel free to submit a ticket.