Having opened a support ticket about my issue to now find the situation is STILL the same is just not good enough Infopop.

Brett Harris himself said that the problem had been fixed.

The problem is this....

When we send a mail shot out using our mailing list we wanted to change the e-mail address that all the incorrect emails went to because a person here at work was getting flooded with 1500 emails.

We tried to change it by altering every place where the email address was mentioned and the problem remained. It's as if there is a bug in the software that insists you use the e-mail address you used when registering with the service which frankly has to be a bug.

Brett Harris himself tried this also, and it just DOES NOT WORK !!!

Now, this person at work is being flooded with e-mails. Our e-mail server is crapping out and that's going to be another hour or 2 he's going to have to spend cleaning out his e-mail address because of Infopops ineptitude.

I have opened another support ticket. Please sort this ASAP.

I specifically recommended this system to the company I work for (as the IT manager) having been a UBB customer myself for my private websites for a while until I grew dispondent with it's capabilities.

Service like this is another reason why I changed my forum software.

PLEASE FIX IT.

[This message was edited by Grosvenor on October 21, 2002 at 02:26 AM.]

Hi David,

I noted on your ticket that what I had done was to change the overall contact info for your account from the one email address to the one that you requested. This would effect new campaigns going forward - sorry that I did not mention that I DID NOT change the existing campaign which upon review of your previous ticket would appear what you wanted to have done as well.

I have changed that and am testing it at this time.

Regards,

Brett Harris
Infopop Corporation

I had "Accept subscriber replies" set to "No" the same way that your existing list did and when I receive your campaign this is how it shows up in my inbox:

info@corporatebreakthrough.com [devnull@buzzcast.com] - so that would follow with the settings that you have on your existing list.


If that's how the list was sent this moring then those users would be able to see Mr. Kerrs email address and perhaps did a reply-all which is how he got them, they may have also copied and pasted his mail address out of the header and mailed him directly.

Either way - now that the campaign is set with the info@ address, I suspect that it won't be a problem for him again.

Regards,

Brett Harris
Infopop Corporation

Thankyou Brett.

When we send out our next campaign tomorrow I will be sure to let you know whether this has resolved the issue or not.

Thanks again

You bet - also take heed to some of the other points on our ticket - that if the server sending the bounces wants to distribuite it to both the reply-to name and the return path name it can do that - so both devnull@buzzcast.com and your info@ may get copies.

Regards,

Brett Harris
Infopop Corporation

That worked thankyou.

Now however I have a different problem. Please see my new post