I'm getting tired of my members complaining about the dreadful performance of our boards - its not as if we are high traffic.

quote:

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I get the impression that Infopop don't have the slightest clue at the moment.

I get "database unavailable" messages almost daily.

I have had messages disappear on submit only to be re-typed and then all versions appear (following a database unavailable message).

The response time goes from barely acceptable to effin awful to "I'm gonna time out on you boy".

It's gonna start losing us members if we don't get it resolved (or at least discouraging newbies from coming back).

Oh, and the above happens most often when I am at work on the end of a 2meg internet connection but I have witnessed it from home also.

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and....

quote:

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Oh yeah, the common symptom seems to be this:

knowledgebase

I'm guessing the alerted technician is simply restarting a server or process and doing f-all to get to the bottom of the problem. Their failoverneeds some work too.

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Why are we experiencing these problems - is it a v3 thing? - no-one seems to care or respond to the posts we have put here about them.

TF
http://mixmeister.atinfopop.com

I apologize for the recent outages which were caused by our migration to new equipment at a new data center. We have been working dilligently on the trouble and feel that we have stabilized the situation.

I believe that we have been very active here in the forums explaining what has been going on with the migration to a new data center. That may not be the case here.

At any rate - I suspect that you should see minimal downtime during the migration process and that will be contained to the timeframe which we will publish well in advance.

Let us know if you have other questions.

Regards,

Brett Harris
Infopop Corporation

I hope so. We are beginning to wonder whether it would be better to move to UBB and host it on one of our own servers. Can this be done? - is there a data migration path?

I hope there is as we genuinely like the infopop product and dont really want to move to one of your competitors unless we really have to.

The majority of our users are either US or UK based and it seems to be UK users who have the most problems - typically between 8am and 1PM GMT - is this when you are runnng your backups?

TF
http://mixmeister.atinfopop.com

travelfox,

What sort of problems are you having? Your site has not been moved lately and we have not seen any problems on it in the past few weeks.

If you are having a problem I suggest opening a support: https://www.infopop.com/q/q.php?action=pool_query&num=21

-Barry

We're having a load of problems too. First it was regularly inaccessible pages, then molasses slow access, and now today all our pages are rendering incorrectly as per <a href="http://community.infopop.net/6/ubb.x?a=tpc&s=729094322&f=630091422&m=4873076607&r=8733096607#8733096607">these messages</a>

C'mon people, I'm getting sick of filing trouble tickets

Roberto,

We are looking into the display issues. As far as service last week, we do apoligize for that we had a few equipment failures that we are still in the process of sorting out. We have not noticed any slowdowns or service failures this week.

-Barry

To be honest, I fully understand when things break down or aren't working the way they are supposed to...heck we run two websites ourselves.

What did bother me the most last week was the lack of communication from infopop and then when finally communication began, we received the type of canned response *I* give to our community members. I think it's ok for me to pass along canned "apologies" because my forums are FREE to my members. Here, I'm a paying customer, to the tune of a large sum of money each month. I expect more than "we are working on it and appreciate your patience".

Please understand that I'm speaking out of frustration. While I'm the sole person who communicates my displeasure to Infopop when issues arise, know that Cruise Critic is receiving HUNDREDS...no THOUSANDS of complaints via e-mail and on the forums themselves.

I just had to get that off my chest.

Laura

My Communities:
http://messages.cruisecritic.com
and
http://messages.independenttraveler.com

Hi Laura

I am sorry that our emails came across that way. Needless to say, that is not at all what we wanted to convey. It was a tough week where multiple and usually unrelated problems came one after another. We were scrambling pretty well the whole time.

The apologies were more sincere than they appeared. Our core business is delivering community service and we didn't deliver it well at all. We take our Infopop work to heart and all felt badly about uptime last week. Many people were inconvenienced and I'm sure most wrath was directed not at us but at the site admins who had little they could do but wait for news.

We do want to find a way to let people know that we [always] are aware of downtimes within minutes and work straight through until things are fixed. No one books out while the servers are down.

It looks like we'll need to work more on those emails. The next time we'll do better. And let's hope the 'next' time is a long, long way off.

Michael Farris
Infopop Product Evangelist

Thanks, Michael.

I appreciate your taking the time to respond to my "mini-rant" above.

Laura

My Communities:
http://messages.cruisecritic.com
and
http://messages.independenttraveler.com