URGENT: Why is our forum down at www.hair-restoration-info.com? Please restore ASAP!

Bill
Associate Publisher

Hi, Bill:

I see you have a ticket in as well with Dave. The downtime for your site is part of our shared-server migration.

Regards,

We're down too this morning. Are we also part of this shared server migration? Don't recall seeing any notification. If so, is it possible to get a better error message rather than the standard cannot find server so our users no when to expect us back?

You don't have your site address in your profile so I don't know where to look, kimmer, or why it is down. Can you put in a ticket please? All of ... or I guess most all of the sites were up hours ago.

I did put a ticket in, 6 hours ago we're slowtalk.com.

Was this scheduled? I'm curious as to why we weren't notified.

Hi, Kimmer99:

All customers were notified. I'm not sure about the first date, but there was also a reminder email sent yesterday, to the email address we have on file.

I asked on the support ticket for that e-mail to make sure you have a correct one. But I also wonder why it was never posted in the System/Service Notifications forum, which I thought is supposed to be used to "post information about scheduled maintenance, prolonged issues, or anything else concerning service performance."

I'm also wondering if others didn't get notification since Falceros started this thread.

Hi, Kimmer99:

We should have made the announcement on these boards, and I apologize that we did not.

I'm sure that other people didn't get the notification--it's important to keep administrative email addresses updated with us, so that you can get information like this. For the benefit of others who may be reading this now, and did not get our email, please log in to your Eve Customer Account on this this page and make sure that we have the correct information. If you need assistance with this, please put in a support ticket, and we'll be happy to help.